Refund and Returns Policy
Effective Date: January 3, 2025

At GreenPariz, customer satisfaction is our top priority. We understand that sometimes a return or refund may be necessary. This policy outlines the terms and procedures for returning items and requesting refunds for products purchased from GreenPariz.

1. Eligibility for Returns

We accept returns for items that meet the following criteria:

  • The item must be unused, in its original condition, and include all original packaging and tags.
  • Returns must be initiated within 30 days of the delivery date.
  • A valid proof of purchase, such as an order confirmation or receipt, must be provided.

2. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Personalized or custom-made items.
  • Perishable goods, such as food or plants.
  • Clearance or final-sale items.
  • Opened or used hygiene-related products, including toiletries.

If you are unsure about an item’s eligibility for return, please contact us before initiating a return.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed to your original payment method within 7-10 business days.
  • Partial Refunds: May be issued for items not in their original condition or missing parts due to customer handling.

Shipping fees are non-refundable unless the return is due to an error on our part, such as a defective or incorrect item.

4. Exchanges

We are happy to exchange items for different sizes, colors, or variations if available.

  • Exchanges must meet the same eligibility criteria as returns.
  • Please contact us to confirm availability before initiating an exchange request.

5. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to an error or defect.
  • We recommend using a trackable shipping service to ensure your return reaches us safely.

Please send returns to the following address:
GreenPariz Returns Department
2990 W River Dr, Gladwin, Michigan

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide the following:

  • A description of the issue.
  • Photos of the damaged item and packaging.

We will work promptly to resolve the issue by offering a replacement, exchange, or full refund.

7. Contact Us

For assistance with returns, refunds, or exchanges, please reach out to us:

Thank you for choosing GreenPariz. We are committed to providing a hassle-free return experience and ensuring your satisfaction with every purchase.